Welcome to Stockwell Flowers. These Terms & Conditions apply to all purchases and online activities conducted via our website for the delivery of flowers and related products to customers located in Stockwell and the surrounding areas. By completing any order on our online flower delivery platform, you indicate your acceptance of these terms. We encourage you to read these terms carefully before making a purchase.
Our online flower delivery service in Stockwell is carefully designed for your convenience and satisfaction. To purchase an item, browse our catalogue, add products to your basket, and proceed to checkout. At checkout, you will be prompted to provide accurate delivery information, payment details, and any specific instructions relevant to your order.
Once you have submitted your order, you will receive an on-screen confirmation and a summary of your order. This confirmation is an acknowledgment that your order has been received, not an acceptance of the order. Acceptance of your order and completion of the contract between you and Stockwell Flowers will occur when we dispatch the products for delivery. In some circumstances, we may need to contact you for clarification or additional information before acceptance can occur.
We reserve the right to refuse or cancel any order prior to dispatch for any reason, including but not limited to: unavailability of the product, inability to deliver to the specified address, or suspicion of fraudulent activity.
All flower arrangements and products are subject to availability. Due to seasonal variations, supply constraints, or other factors, some flowers or packaging may be unavailable at short notice. In such cases, we reserve the right to substitute flowers or packaging of equal or greater value and similar style without prior notice. When substituting, we will always maintain the overall theme and aesthetic of the chosen arrangement.
If your order includes special requests or bespoke arrangements, please ensure that your instructions are clear and submitted at the time of ordering. We will do our best to accommodate all reasonable requests, but cannot guarantee fulfilment in every case.
All prices on our website are displayed in Pounds Sterling (GBP) and are inclusive of VAT (where applicable). Delivery charges, if applicable, will be clearly displayed at checkout prior to completion of your order. Prices are subject to change without notice; however, once your order has been accepted, the price will not be altered.
Payment must be made in full at the time of ordering and before products are dispatched. We accept various online payment methods, including most major credit cards and debit cards. By submitting this payment information, you represent and warrant that you have the legal right to use the method selected.
Should there be an issue processing your payment, your order will not be completed, and you will be notified. Please ensure that your billing details match the information linked to your selected payment method to avoid delays in order processing.
Stockwell Flowers delivers to Stockwell and most surrounding areas. At the checkout, please provide precise and accurate delivery information, including the full postal address and a valid recipient contact number, to ensure successful delivery of your flowers. Any incorrect or incomplete information may result in delays or failed deliveries, for which we cannot accept liability.
We aim to deliver within the time slots indicated at checkout, but specific delivery times cannot be guaranteed. We will do our utmost to meet your preferred delivery time, subject to location, weather, and seasonal conditions. If nobody is available at the delivery address, our driver may leave your item with a neighbour, in a safe place, or return to our store, depending on the circumstances and at our driver’s discretion. A delivery notification card will be left where possible. Subsequent delivery attempts may incur an additional charge.
Special delivery requests will be considered, but we cannot guarantee the fulfilment of every instruction. Some postcodes or remote areas may not be eligible for delivery; customers will be notified during checkout if their address falls outside our standard delivery area.
Cancellations or amendments to your order can only be made if the request is received with sufficient notice prior to dispatch. You may request a cancellation or amendment by contacting us directly, quoting your order number and relevant details. Where the order has already been dispatched or delivered, cancellations or amendments may not be possible.
If a cancellation is accepted, we will process your refund as quickly as possible using the original payment method. Please note, same-day or next-day deliveries are processed promptly, so timely notification is essential. Stockwell Flowers reserves the right to deduct any costs already incurred (such as bespoke arrangement fees) from your refund.
Orders for bespoke or personalised items may not be eligible for cancellation or amendment if production has already commenced. Please check your order carefully before confirming your purchase.
We pride ourselves on the freshness and quality of our flowers. If you are not satisfied with your order, please contact us within 24 hours of delivery with your order details and a description of the issue. Where the complaint or issue is justified, we may offer a replacement, partial refund, or full refund based on the circumstances.
All returns and refunds are handled on a case-by-case basis and are subject to investigation by our team. Perishable products such as fresh flowers are usually non-returnable unless they are damaged or fail to match your order as described.
Our liability to you is limited as set out below:
Nothing in these terms restricts your statutory rights as a consumer under the law of England & Wales.
Stockwell Flowers is not liable for failure or delay in fulfilling any of our obligations to you attributable to circumstances beyond our reasonable control. This includes but is not limited to, severe weather conditions, natural disasters, epidemic or pandemic outbreaks, supply chain disruptions, strikes, or other unforeseeable events.
By placing an order with Stockwell Flowers, you warrant that you are at least 18 years old, and that the information you provide is accurate, current, and complete. You agree not to use false names or contact details and not to use our website or services for any unlawful purpose.
All content on the Stockwell Flowers website, including photographs, designs, graphics, logos, and text, unless otherwise specified, are the property of Stockwell Flowers and are protected by applicable copyright and intellectual property laws. Reproduction or use of such materials without prior written consent is prohibited.
These Terms & Conditions and any disputes or claims arising out of or in connection with them are governed by and construed in accordance with the law of England & Wales. By using our website and services, you agree to submit to the exclusive jurisdiction of the English courts.
Stockwell Flowers reserves the right to update or revise these Terms & Conditions at any time without prior notice. Changes will become effective upon posting to our website. Your continued use of our website and services following any changes indicates your acceptance of the new terms.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Stockwell Flowers regarding your use of our website and services for online flower delivery in Stockwell and its surroundings, superseding any prior agreements or understandings.
If you have any questions regarding these Terms & Conditions or any aspect of our services for flower delivery in Stockwell and nearby areas, please use the contact form available on our website. We aim to respond promptly to all genuine queries.
Note: These Terms & Conditions apply to all online customers within Stockwell and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stockwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stockwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
